90bet's Privacy Policy
Learn in detail how important your personal information is to us, and how that information is collected, stored, and kept secure.
Introduction & Scope
This Privacy Policy ("Policy") is issued by the 90bet platform ("we", "our", or "90bet") and applies to the https://90bet.mom website and all associated services. This Policy informs you of what personal information we collect when you visit our website, create an account, or use our services, how we use that information, and how we keep it secure.
By using our services, you consent to the terms described in this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services. This Policy may be updated from time to time; any changes will be published on this page.
Information We Collect
We collect various types of information when you create an account and use services on 90bet. This information falls mainly into two categories:
2.1 Information You Provide Directly
Information you give us yourself:
- Full name and date of birth
- Email address and mobile number
- Residential address
- Documents required for identity verification (such as a national identity card)
- Payment information (bKash, Nagad, or Rocket account numbers)
- Messages and requests you send to our support centre
2.2 Automatically Collected Information
When you visit our website, certain technical information is collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Time spent on the website and a list of pages visited
- Data collected through cookies and similar tracking technologies
- Transaction history and gameplay information
2.3 Information Received from Third Parties
In some cases we may collect information from legitimate sources, such as identity verification service providers or data received from fraud prevention systems. This information is used solely to ensure the security of your account and to meet legal obligations.
Purpose of Using Information
90bet uses collected information for specific and legitimate purposes. No information is collected unnecessarily. We use your information for the following:
Service Operation
Creating and managing accounts, processing transactions, completing deposits and withdrawals, and maintaining overall service quality.
Identity Verification
Confirming your identity, verifying account age (ensuring 21+), and helping to prevent fraud.
Security & Protection
Ensuring account security, detecting unauthorised access, and addressing potential security threats.
Customer Support
Resolving your issues, reviewing complaints, and providing assistance via 24/7 live chat and email.
Legal Obligations
Complying with applicable laws and regulations, anti-money laundering measures (AML), and reporting suspicious activity.
Service Improvement
Enhancing the user experience, developing new features, and improving overall platform performance.
We never sell your information to third parties for marketing purposes.
Cookies & Tracking Technologies
The 90bet website uses cookies and similar technologies that improve your browsing experience and maintain the functionality of our services.
Types of Cookies
- Essential Cookies: These are necessary for the basic functionality of the website. They are used to maintain login sessions, secure transactions, and ensure safety. These cookies cannot be disabled.
- Functional Cookies: Used to remember your preferences such as language selection and settings.
- Analytics Cookies: Used to review visitor behaviour on the website and improve service quality.
- Security Cookies: Help detect unauthorised access and fraud.
Information Sharing & Disclosure
90bet never sells your personal information to third parties. However, information may be shared in certain specific circumstances:
5.1 Service Providers
Trusted third-party organisations may be engaged to help operate our services, such as payment processing companies (bKash, Nagad, Rocket), identity verification services, and data security organisations. These organisations use information only for the designated purpose and are bound by strict confidentiality agreements.
5.2 Legal Requirements
Information may be disclosed to meet legal obligations or in response to valid requests from government authorities. This includes:
- In response to court orders or legal notices
- To assist in investigating fraud, money laundering, or other unlawful activities
- To protect the rights and safety of 90bet or other users
5.3 Business Changes
In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new organisation. In such cases we will notify you in advance.
Data Security Measures
90bet uses industry-standard security technologies and practices to keep your information secure. The key components of our security framework are:
- SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted, protecting it from third-party access.
- Secure Data Storage: All information is stored on secure servers and can only be accessed by authorised staff when necessary.
- Two-Factor Authentication: An additional layer of protection is used when accessing accounts.
- Regular Security Audits: Our systems undergo regular security testing so that any vulnerabilities can be addressed quickly.
- Trained Staff: Our staff receive regular training on data protection.
Please note, however, that no organisation can guarantee complete security on the internet. If you believe the security of your account has been compromised, contact our support team immediately.
Data Retention Period
90bet retains your personal information for as long as it is necessary or legally required. Generally:
- Account Information: For the entire period the account is active and for the legally required period after the account is closed.
- Transaction Information: Retained for the period specified under anti-money laundering laws.
- Communication History: For a set period for customer service needs and dispute resolution.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies are deleted after a set period.
Once the retention period expires, we securely and permanently delete the data or destroy it through an auditable destruction process.
Your Rights & Controls
As a 90bet user, you have certain important rights over your own personal information. We respect these rights and are committed to helping you exercise them:
Right to Access
You may request a copy of your personal information held by us at any time.
Right to Rectification
If any of your information is incorrect, you may request that it be corrected.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, beyond what is required by legal obligations.
Right to Restrict Processing
In some cases you may request that the processing of your information be limited.
Right to Portability
You may request to receive your information in a structured format.
Right to Object
You may object to the use of your information for specific purposes.
To exercise these rights, contact our support team. We will respond to your request within a reasonable time. Please note, however, that some information may not be possible to delete for legal reasons.
Protection of Minors
90bet strictly provides services only to individuals aged 21 or over. We do not knowingly collect personal information from anyone under the age of 21.
If we become aware that a minor has accidentally registered on our platform, we will immediately close that account and delete all associated information. If a guardian believes their child has registered on our platform, please contact us.
Third-Party Links
Our services may include connections to third-party payment organisations (bKash, Nagad, Rocket). These organisations operate under their own privacy policies and 90bet is not responsible for their data practices.
Information shared with these organisations during payment processing is limited to the minimum information necessary to complete the transaction. We do not permit these organisations to use your information for any other purpose.
Changes to the Policy
90bet may update this Privacy Policy from time to time. For significant changes we will notify you — either through a clear notice on the website or by sending a message to your registered email.
Continued use of the service after a policy change will be taken as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.
The date of the most recent change to this Policy will be noted at the top of the page.
Contact Us
If you have any questions, concerns, or information-related requests regarding this Privacy Policy, please contact our support team. Our support team is available seven days a week, twenty-four hours a day, to assist in Bengali and English.
For data protection requests, please include "Privacy Request" in the subject line and send your message from your registered email. We will respond as soon as possible.
To learn more about our services, visit the About Us page or find answers to common questions in the FAQ section.